Refund policy

We want you to be happy with your Taroosh purchase. This Refund Policy explains how returns, exchanges, and refunds work.

Return Window You may request a return or exchange within 7 days of delivery. To be eligible, the item must be unused, unwashed, and in its original condition with tags attached (where applicable).

A Note on Handmade Pieces Many of our shawls, stoles, and phulkari pieces are hand-embroidered or handwoven. Minor variations in embroidery placement, weave, or color between what's shown online and what you receive are natural characteristics of handmade textiles, not defects, and are not eligible grounds for return on their own.

How to Request a Return Contact us at tashvikbansal21@gmail.com or +91 9915 590 607 within 7 days of delivery with your order number and the reason for return. We'll confirm eligibility and share return instructions.

Refunds Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 7–10 business days. For Cash on Delivery orders, refunds are issued via bank transfer or store credit, as you prefer.

Non-Returnable Items Items marked as final sale, and made-to-order or custom pieces, are not eligible for return unless received damaged or defective.

Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the item, and we will arrange a replacement or full refund at no cost to you.

Contact For any questions about returns or refunds, please call +91 9915 590 607 or email us at tashvikbansal21@gmail.com, or write to us at 2112, Sector-15c, 160015 Chandigarh CH, India.